[Dec 02, 2021] Ultimate CIS-CSM Guide to Prepare Free Latest ServiceNow Practice Tests Dumps [Q29-Q53]

[Dec 02, 2021] Ultimate CIS-CSM Guide to Prepare Free Latest ServiceNow Practice Tests Dumps

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Benefits of ServiceNow Certified CIS CSM

CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.

Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.

ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.

Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist – Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

 

NEW QUESTION 29
Special Handling Notes can apply to which one of the following based on specific attributes?

• A. Contact
• B. Holiday
• C. VIP
• D. Domain

Answer: B

 

NEW QUESTION 30
What one of the following is optional when creating a Catalog workflow?

• A. Publishing the workflow
• B. Defining workflow activities
• C. Managing workflow versions
• D. Approving the workflow

Answer: C

 

NEW QUESTION 31
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

• A. Case Escalation
• B. Case Prioritization
• C. Case State
• D. Case Categorization

Answer: B,D

 

NEW QUESTION 32
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :

• A. True
• B. False

Answer: A

 

NEW QUESTION 33
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

• A. True
• B. False

Answer: A

 

NEW QUESTION 34
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

• A. Product
• B. Asset

Answer: A

Explanation:
Explanation

 

NEW QUESTION 35
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

• A. The imported article will have the same category it had in the source knowledge base
• B. SharePoint blocks this integration
• C. Only applications that allow WebDAV connections can be integrated
• D. Imported external articles appear as attachments in ServiceNow

Answer: A,C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/concept/knowledge-external-content-integration.html

 

NEW QUESTION 36
Matching rules enhance assignment capability by ____________________.

• A. Matching best agent by availability
• B. Determining if account is a customer or partner
• C. Matching best agent by skill
• D. Providing dynamic matching of cases to groups or individuals

Answer: C

 

NEW QUESTION 37
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

• A. Chat
• B. Knowledge Article
• C. Accounts
• D. Case

Answer: C,D

 

NEW QUESTION 38
What should be part of the pre-engagement collateral?

• A. Customer Service roles template
• B. Stock Keeping Unit (SKU) and pricing sheet
• C. Frequently Asked Questions (FAQ)
• D. Scoping Guide

Answer: A

Explanation:
Explanation

 

NEW QUESTION 39
In the Customer Service Management space, what does the term asset management mean?

• A. Financial, contractual and inventory information of assets
• B. A set of business activities and processes used to track assets
• C. Tables in the Asset application
• D. Tracking products or services customers are using

Answer: A

Explanation:
Explanation

 

NEW QUESTION 40
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

• A. True
• B. False

Answer: A

Explanation:
Explanation

 

NEW QUESTION 41
How many active OpenFrame configurations can you have on an instance?

• A. Unlimited
• B. 0
• C. 1
• D. 2

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/ customer-service-management/task/t_CreateAnOpenFrameConfiguration.html

 

NEW QUESTION 42
What are the Forum User Types? (Choose three.)

• A. Admin
• B. Registered
• C. Custom
• D. Moderator
• E. Public

Answer: B,D,E

 

NEW QUESTION 43
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :

• A. No
• B. Yes
• C. I don't know
• D. Maybe

Answer: B

 

NEW QUESTION 44
What are the Forum User Types? (Choose three.)

• A. Admin
• B. Registered
• C. Custom
• D. Moderator
• E. Public

Answer: B,D,E

Explanation:
Explanation

 

NEW QUESTION 45
Articles can provide the following: (Choose three.)

• A. Provide answers and responses to common issues or questions
• B. Document current and known issues
• C. Share product information
• D. Information about customer's service contract

Answer: A,B,C

Explanation:
Explanation

 

NEW QUESTION 46
Which of the following roles cannot update a consumer's record?

• A. sn_customerservice_manager
• B. admin
• C. sn_customerservice.consumer_agent
• D. sn_customerservice_agent

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/create-a-consumer-record.html

 

NEW QUESTION 47
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

• A. Manage requests
• B. Manage cases
• C. Manage assets
• D. Execute assigned tasks
• E. Close work orders

Answer: B,D,E

Explanation:
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.

 

NEW QUESTION 48
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

• A. sn_shn.popup_width
• B. sn_shn.note_preferences
• C. sn_shn.max_num_alerts

Answer: A

 

NEW QUESTION 49
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

• A. Selecting all the groups
• B. Selecting none of the groups
• C. Missing configuration
• D. Misconfigured

Answer: A

 

NEW QUESTION 50
What do blue circles in the timeline of a case form represent?

• A. Activity
• B. Comment
• C. Note
• D. State

Answer: D

Explanation:
Explanation

 

NEW QUESTION 51
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A. Service Catalog
• B. Open An Incident
• C. Community
• D. Knowledge Base

Answer: A,C,D

Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf

 

NEW QUESTION 52
Which social media channels are NOT available out-of-box?

• A. All of the above
• B. LinkedIn
• C. None of the above
• D. Twitter
• E. Facebook

Answer: C

 

NEW QUESTION 53
......

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