ServiceNow CIS-CSM Real 2022 Braindumps Mock Exam Dumps
CIS-CSM Exam Questions | Real CIS-CSM Practice Dumps
NEW QUESTION 38
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. The value property on the form must be set to true and the field added to the case form
- B. Nothing, it is a standard field
- C. The value property on the form must be set to true
- D. The plugin 'com.snc.csm_time_recording' needs to be activated
Answer: C
NEW QUESTION 39
How many active OpenFrame configurations can you have on an instance?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/ customer-service-management/task/t_CreateAnOpenFrameConfiguration.html
NEW QUESTION 40
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Opens a chat session with customer support
- C. Allows the customer to ask a question
- D. Allows the customer or consumer to qualify their answer
Answer: D
Explanation:
Explanation
NEW QUESTION 41
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage major incident communication on behalf of a customer service manager
- B. Manage cases on behalf of customer service agents
- C. Create cases on behalf of customers
- D. Create requests on behalf of customers
- E. Manage requests on behalf of customer service agents
Answer: C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html
NEW QUESTION 42
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
- A. Case Categorization
- B. Case Escalation
- C. Case Prioritization
- D. Case State
Answer: A,C
Explanation:
Explanation
NEW QUESTION 43
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Contact
- B. User
- C. Customer
- D. Caller
Answer: A
Explanation:
Explanation
NEW QUESTION 44
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
- A. True
- B. False
Answer: A
NEW QUESTION 45
In the Customer Service Management space, what does the term asset management mean?
- A. Tables in the Asset application
- B. Tracking products or services customers are using
- C. Financial, contractual and inventory information of assets
- D. A set of business activities and processes used to track assets
Answer: C
Explanation:
Explanation
NEW QUESTION 46
Matching rules enhance assignment capability by ____________________.
- A. Providing dynamic matching of cases to groups or individuals
- B. Matching best agent by skill
- C. Matching best agent by availability
- D. Determining if account is a customer or partner
Answer: C
Explanation:
Explanation
NEW QUESTION 47
What are the conditions that matching rules are based on? (Choose two.)
- A. Specific routing rules
- B. Agent resources best suited to work on a case
- C. Specific case attributes
- D. Filters set up in advanced work assignment
Answer: B,C
NEW QUESTION 48
HOTSPOT
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 49
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
- A. Product
- B. Asset
Answer: A
Explanation:
Explanation
NEW QUESTION 50
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. True
- B. False
Answer: A
NEW QUESTION 51
Which of the following are best practice with regard to data imports? (Choose two.)
- A. When importing to multiple instances import to each instance separately.
- B. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
- C. Images embedded in Knowledge Articles should be uploaded separately
- D. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
Answer: A,C
NEW QUESTION 52
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Contact
- B. User
- C. Customer
- D. Caller
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/csm-integration-sm-incident.html
NEW QUESTION 53
What should be part of the pre-engagement collateral?
- A. Stock Keeping Unit (SKU) and pricing sheet
- B. Scoping Guide
- C. Frequently Asked Questions (FAQ)
- D. Customer Service roles template
Answer: D
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ ds-sim.pdf (2)
NEW QUESTION 54
How many active OpenFrame configurations can you have on an instance?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: A
Explanation:
Explanation
NEW QUESTION 55
What one of the following is optional when creating a Catalog workflow?
- A. Approving the workflow
- B. Managing workflow versions
- C. Publishing the workflow
- D. Defining workflow activities
Answer: B
NEW QUESTION 56
......
Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice tests and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist â Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM dumps and SERVICENOW CIS-CSM dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.
Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
Verified CIS-CSM Exam Dumps Q&As - Provide CIS-CSM with Correct Answers: https://www.pass4sures.top/CIS-Customer-Service-Management/CIS-CSM-testking-braindumps.html
Pass Your CIS-CSM Dumps Free Latest ServiceNow Practice Tests: https://drive.google.com/open?id=1XlwQEVrIsLRH21YJ3_-Gmof4wp0LjCcW