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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

A) Create at least one topic along with its subtopic.
B) Enable Topic Hierarchy and create at least one topic with two subtopics.
C) Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
D) Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

2. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Service Channel and Chatter
B) Experience Builder and Chatter
C) Service Console andService Channel
D) Chat Agent Guided Setup Flow and Service Console

3. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers

A) External Apps
B) Channel Account
C) Commerce Portal
D) Customer Community Plus

4. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A) Customer Community Plus license does not allow access to custom objects.
B) Customer Service template does not allow downloading documents out-of-the-box.
C) Customer Service template does not allow record pages for custom objects out-of-the-box.
D) Customer Community Plus license allows only up to 2 million users per org.

5. Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?

A) Through guest userSharing Rules
B) Through guest user Sharing Sets
C) Through guest user organization-wide defaults (OWD)
D) Through guest user roles

Solutions: