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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A) Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
B) Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
C) A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
D) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.

2. Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?

A) Help Center
B) Build Your Own
C) Microsite
D) Account Portal

3. Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

A) Custom list views for custom objects are not included as dependencies.
B) Custom list viewsfor standard objects are not included as dependencies.
C) Custom list views for standard objects are included as dependencies.
D) Custom list views for custom objects are included as dependencies.

4. Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?

A) External Apps
B) Customer Community
C) Partner Community Plus
D) Customer Community Plus

5. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

A) Up to 2,000 audiences can be created.
B) Record Type criteria cannot be assigned to a component.
C) Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
D) Domain criteria are not available in sandbox or Developer Edition orgs.
E) Components in the template header and footer sections cannotbe assigned to an audience.

Solutions: