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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Lifecycle Engagement Model | - Consult and design phase - Manage and support phase - Deploy and implement phase - Optimize and retire phase |
| Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
| HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
- A. At the time designated in the customer's service level agreement for implementing the customer's request for changes
- B. During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
- C. Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
- D. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Correct Answer:
1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Set Up Services
- B. HP Renew Services
- C. HP Collaborate Services
- D. HP Optimize Services
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Match the HP Deployment Service with the service it provides.
Correct Answer:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
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