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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Analysis & Sales Process | 25% | - Match products to business needs - Consultative sales approach - Identify customer printing requirements |
| Competitive Positioning | 20% | - HP unique selling points - Comparison with competing solutions - Addressing competitive objections |
| Features, Benefits and Value Proposition | 30% | - Security, reliability and sustainability features - Cost-per-page and efficiency advantages - Solutions differentiation and added value |
| HP Printing Portfolio Overview | 25% | - Use cases and target customer segments - HP LaserJet and InkJet product families - Key specifications and technologies |
HP Selling HP Printing Hardware 2020 Sample Questions:
1. What advantage does HP JetAdvantage Security Manager offer?
A) It automatically validates print security settings across the fleet to ensure compliance.
B) It validates the integrity of the BIOS code and initiates a self-healing automatic device reboot.
C) It features built-in encryption to protect sensitive information on hard drives.
D) It detects anomalies during firmware and memory operations automatically.
2. You are meeting with the office manager at an SMB that Is a potential new customer. The office manager tells you that the company currently uses laser printers, but they are looking for an easy-to-use printer for employees who do very little graphic-intensive printing. How should you position an HP solution for this customer?
A) HP LaserJet Pro consumes low amounts of energy to help the company save on utility bills.
B) HP LaserJet Enterprise is simple to use and Integrates easily with existing printers that your employees already use.
C) HP ScanJet Pro offers capabilities similar to or better than laser printers but at a lower cost.
D) HP PageWide Pro is an intuitive printer that can be used without help or additional training.
3. A mid-sized SMB needs to scan large volumes or heavy, plastic-coated documents quickly. Why should this customer choose either a flatbed or a sheet-feed scanner?
A) HP sheet-feed scanners handle a variety of media types at speeds of up to 75 pages per minute.
B) HP flatbed scanners can use an optional automatic document feeder to print bulky materials at speeds up to 120 pages per minute.
C) HP sheet-feed scanners feature a flat glass scanning area that allows plastic-coated documents to be scanned at high resolution.
D) HP flatbed scanners feature a straight-through media path that enables fast scans of a greater variety of media types than sheet-feed scanners.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C |

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