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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Basic Troubleshooting | - Common printing issues
|
| Topic 2: Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Topic 3: Workflow and Productivity Solutions | - Business productivity features
|
| Topic 4: HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Topic 5: Environmental Sustainability | - Sustainable printing initiatives
|
| Topic 6: Printing Technologies | - Core printing technologies
|
| Topic 7: Security and Compliance | - Print security solutions
|
| Topic 8: HP Care Pack and Support Services | - Service offerings
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Why is it important to understand the subtleties involved in the use of color in documents?
A) Because HP printing devices are unable to reproduce some colors
B) Because some colors change when printed on certain types of media
C) Because colors connote different meanings to people in various cultures
D) Because certain colors cost more to print than others do
2. What is the name of the HP high quality and performance ink?
A) HP PhotoREt
B) HP ImageREt
C) HP Viverata
D) HP Vivera
3. In the technology adoption life cycle, what are the "laggards"?
A) conservatives
B) innovators
C) pragmatists
D) skeptics
4. What are the core HP value propositions for imaging and printing products?
A) complete product portfolio, superior output, reliability
B) reliability, simplicity, real-world performance, superior output
C) affordability, quality, complete product portfolio
D) affordability, reliability, quality, simplicity
5. Which feature is unique to HP ePrint Enterprise?
A) Enables Apple iOS devices to print directly to the HP imaging and printing device
B) Installed behind the company firewall for added control and security
C) Enables mobile devices to print via email to eliminate the need to connect to the device
D) Enhances the workflow functionality that is built into HP MFPs and some HP printers
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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