Real C_C4H510_04 Exam Questions are the Best Preparation Material
Practice on 2022 LATEST C_C4H510_04 Exam Updated 112 Questions
SAP Service Cloud Certification Exam Details:
| Exam Code | C_C4H510_04 |
| Number of Questions | 80 |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Schedule Exam | SAP Training |
| Passing Score | C_C4H510_04 - 63% |
| Reference Books | C4H440, C4H510 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
NEW QUESTION 43
For which element do you maintain attributes such as password and security policy?
- A. Business user
- B. Service agent
- C. Employee
- D. Business role
Answer: A
NEW QUESTION 44
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Time recording
- B. MRS
- C. Activity Planner
- D. Manual Routing
- E. FSM
Answer: B,D,E
NEW QUESTION 45
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
- A. Knowledge Base fine -tuning activity
- B. Broadcast
- C. Solution finder
- D. Feed
Answer: D
NEW QUESTION 46
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Ticket routing rule
- B. SLA determination
- C. Delegation rules
- D. Data Workbench
Answer: A
NEW QUESTION 47
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. ABAP mashups
- B. Internal mashups
- C. URL mashups
- D. HTML mashups
Answer: C,D
NEW QUESTION 48
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
- A. Maintain the installed base
- B. Purchase a license for the registered product
- C. Scope registered products
- D. Maintain number ranges for customers
Answer: C,D
NEW QUESTION 49
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Service contracts
- B. Contacts
- C. Installed bases
- D. Registered products
Answer: A,B
NEW QUESTION 50
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Code list restrictions
- B. Territories
- C. Business roles
- D. Field extensions
Answer: B,C
NEW QUESTION 51
Which feature allows the scheduling of automatic ticket creation?
- A. Maintenance plans
- B. Service plans
- C. Registered products
- D. Realignment run
Answer: A
NEW QUESTION 52
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Service Level Agreement
- B. Work distribution
- C. Social channel setup
- D. Knowledge base integration
Answer: B
NEW QUESTION 53
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Manual Routing
- B. Time recording
- C. Activity Planner
- D. MRS
- E. FSM
Answer: B,C,D
NEW QUESTION 54
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Online Maintenance
- B. Mass Change Account Data
- C. Data Workbench
- D. Workflow With Action Account Creation
Answer: C,D
NEW QUESTION 55
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Employees
- B. Territories
- C. Service agents
- D. Incidents
Answer: A,B
NEW QUESTION 56
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. Ad-hoc broadcasting
- B. On every save of the report
- C. Periodic scheduling
- D. On specific report creation
Answer: A,C
NEW QUESTION 57
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Maintenance measurement and readings
- B. Maintenance plan
- C. Setup deals
- D. Scoping attribute set
Answer: A,B
NEW QUESTION 58
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket ID
- B. Ticket Priority
- C. Installed Base
- D. Ticket Type
- E. Service Category
Answer: B,D,E
NEW QUESTION 59
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Service Contract Management
- B. Sales Contact
- C. Service Notification
- D. Registered Products and Installed Bases
Answer: A,C
NEW QUESTION 60
Which option do you have to mark a field as mandatory?
- A. Use Key user tool adaptation
- B. Maintenance of access restrictions in the business role
- C. Disable personalization settings
- D. Page layout configuration
Answer: A
NEW QUESTION 61
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
- A. Switch from channel type B2B to B2C.
- B. Switch from channel direction inbound to outbound.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2C to B2B.
Answer: A
NEW QUESTION 62
Which of these template formats is supported by the Data Workbench?
- A. csv
- B. XML
- C. HTML
- D. Raw data
Answer: A
NEW QUESTION 63
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Customer
- B. Maintenance plan
- C. Contracts
- D. Transaction
Answer: A,D
NEW QUESTION 64
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