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SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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C_C4H510_04 Exam Certification Details:
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Cut Score: | 63% |
| Level: | Associate |
| Exam: | 80 questions |
| Duration: | 180 mins |
| Languages: | English |
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data Management | - Product and service data - Account and contact management - Data replication and integration basics |
| Topic 2: System Configuration | - Basic system settings and adaptation - Business roles and work centers - Organizational structure setup |
| Topic 3: Analytics and Reporting | - Standard reporting tools - Dashboards and KPIs |
| Topic 4: Integration and Extensibility | - APIs and communication arrangements - UI adaptation and extensibility tools - Integration with SAP ERP and SAP S/4HANA |
| Topic 5: SAP Service Cloud Overview | - Key features and capabilities - Architecture and positioning within SAP Customer Experience suite |
| Topic 6: Service Processes | - Escalation and SLA management - Case management lifecycle - Ticket handling and service requests |
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