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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 4: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 5: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 6: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 7: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 8: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 9: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
A. True
B. False
Question 2
What is the most common way to create master data in FSM?
Choose the correct answer.
A. By integration with back-end systems
B. Manual creation in the Master Data module
C. By bulk upload with the Data Loader
Question 3
The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A. True
B. False
Question 4
Which of the following statements are correct?
There are two correct answers.
A. Admin Policy Groups define what the user can do on account level.
B. Admin Policy Groups define what the user can do on company level.
C. Roles define what the user can do on company level.
D. Roles define what the user can do on account level.
Question 5
Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
A. Data extensions
B. Governance tools
C. Customer feedback channels
D. Integrations
E. Extensions
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: B,D | Question 5 Answer: D |
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