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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Continuous testing
B) Service level management
C) Safety culture
D) Technical debt management

2. Which is a type of digital transformation?

A) Creating products and services that include digital technology
B) Converting data from analogue form to digital form
C) Using an information system to process data and present it to users
D) Using robots to enable new ways of working

3. How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

A) By assessing improvement opportunities to reduce technical debt
B) By providing a common approach for investigating the causes of incident
C) By providing warranty requirements to the software development team
D) By managing knowledge about live products and services

4. Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A) Software development and management
B) Monitoring and event management
C) Problem management
D) Infrastructure and platform management

5. An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing

A) Canary testing
B) A/B testing
C) Automated testing
D) Blue/green deployments

Solutions: