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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - Value streams - Digital product lifecycle - ITIL operating model - Service value creation |
| Topic 2: Contribute to Value with Digital Products | - Resilient operations - Fast development - Co-created value - Valuable investments - Assured conformance |
| Topic 3: Guiding Principles for High-Velocity IT | - Lean practices - Application of ITIL guiding principles - DevOps culture - Agile methods - Continuous improvement |
| Topic 4: High-Velocity IT Techniques and Practices | - Testing and validation - Cloud computing - Architecture and design - Automation - Security and risk management |
| Topic 5: Understand High-Velocity IT Concepts | - IT transformation - Digital transformation - Digital technology - Digital products - High-velocity IT - Digital organization |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?
A) Co-created value
B) Assured conformance
C) Resilient operations
D) Valuable investments
2. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
A) Command and control
B) Matrix management
C) Segregation of duties
D) T-shaped people
3. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?
A) Obtain/build
B) Retire
C) Engage
D) Support
4. An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?
A) Components can be changed and released independently
B) Monitoring becomes unnecessary
C) Governance requirements no longer apply
D) Suppliers can be managed without contracts
5. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?
A) Availability management
B) Problem management
C) Deployment management
D) Service desk
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |

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