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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
| Topic 2: Sustainability and Modern Workplace Strategy | - Sustainable IT lifecycle practices - Hybrid workforce enablement |
| Topic 3: Workforce Computing Services Portfolio | - Support and maintenance offerings - Security and endpoint protection services - Managed workplace services |
| Topic 4: Selling HP Lifecycle Services | - Value-based selling approach - Identifying customer requirements - Positioning lifecycle services in sales cycles |
| Topic 5: HP Device Lifecycle Management | - Asset management and optimization - Device deployment and onboarding services - Device refresh and retirement strategies |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. 
2. A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
A) By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
B) By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
C) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
D) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
3. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
A) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
B) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
C) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
D) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: B | Question # 3 Answer: A |

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