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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Features, Benefits and Value Proposition | 30% | - Solutions differentiation and added value - Security, reliability and sustainability features - Cost-per-page and efficiency advantages |
| Topic 2: HP Printing Portfolio Overview | 25% | - Key specifications and technologies - Use cases and target customer segments - HP LaserJet and InkJet product families |
| Topic 3: Competitive Positioning | 20% | - Comparison with competing solutions - HP unique selling points - Addressing competitive objections |
| Topic 4: Customer Needs Analysis & Sales Process | 25% | - Consultative sales approach - Match products to business needs - Identify customer printing requirements |
HP Selling HP Printing Hardware 2020 Sample Questions:
An SMB customer has been printing in mono but is considering switching to color printing. With which trend does this change in thinking correspond?
- A. a demand for multi-functional printers (MFPs)
- B. shift to As-a-Service
- C. digitizing paper-based processes
- D. consolidation of IT tools
Correct Answer: A 🗳️
How are HP Print Support Services offered?
- A. Customers can purchase HP Print Support Services as an HP Care Pack or on a standard contract.
- B. Customers with Premium Service contracts made directly with HP can add HP Print Support Services to their existing contract.
- C. HP Print Support Services are available at no additional cost upon approval of HP Financing.
- D. HP Print Support Services are included in print deals that also include extended warranties.
Correct Answer: A 🗳️
You are meeting with the office manager at an SMB that Is a potential new customer. The office manager tells you that the company currently uses laser printers, but they are looking for an easy-to-use printer for employees who do very little graphic-intensive printing. How should you position an HP solution for this customer?
- A. HP LaserJet Pro consumes low amounts of energy to help the company save on utility bills.
- B. HP LaserJet Enterprise is simple to use and Integrates easily with existing printers that your employees already use.
- C. HP ScanJet Pro offers capabilities similar to or better than laser printers but at a lower cost.
- D. HP PageWide Pro is an intuitive printer that can be used without help or additional training.
Correct Answer: D 🗳️
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