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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
HP Selling HP Supplies 2020 Sample Questions:
Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?
- A. HP Planet Partners
- B. Earth9ll Recycling
- C. Managed Print Specialist Premier
- D. Closed-Loop Recycling
Correct Answer: A 🗳️
A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
- A. warranty Information
- B. Informed decisions
- C. studies and briefs
- D. user testimonials
- E. low-cost replacements
Correct Answer: C,D 🗳️
Match the printing supplies term on the left with its definition on the right.
Correct Answer:
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- B. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
- C. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
- D. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
Correct Answer: B 🗳️
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