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CompTIA PDI+ Beta Sample Questions:

1. Which of the following is the FIRST step a technician should take when troubleshooting a device issue?

A) Isolate the problem on the device.
B) Gather information from the customer.
C) Check the parts life counters.
D) Read the service documentation for possible causes.

2. Adding more memory to a printer will:

A) extend the life of the printer consumables.
B) decrease the number of paper jams.
C) increase the load on the network when printing.
D) decrease the print job start time.

3. Which of the following hazards must the technician be aware of when working with toner?

A) It conducts electricity.
B) It can cause the floor to become slippery.
C) It is combustible.
D) It causes the paper to heat up.

4. While onsite a technician discovers the customer is in the process of evaluating a printer from a competitor. Which of the following should be done?

A) Cal the customers manager and advise them of the situation.
B) Tell the customer that the new printer is of poor quality.
C) Refuse to do anything and call the service manager.
D) Ask the customer if a sales representative may call them.

5. A technician has determined that the fuser is causing lines. Which of the following should be done next?

A) Determine if the heat roller is worn
B) Determine if the laser is contaminated
C) Determine if the duplexer is worn
D) Determine if the scanner is contaminated

Solutions: