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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 20% | - Log analysis and error resolution - Diagnosing common issues - System health checks and monitoring - Troubleshooting routing and call flow problems |
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Core features and capabilities - System components and architecture - Integration with Avaya communication platforms |
| Configuration & Implementation | 30% | - Feature activation and customization - Agent configuration and functionality - Call vectoring setup and configuration - Routing strategies and advanced routing |
| Call Management System (CMS) Administration | 25% | - Real-time monitoring and data analysis - Report configuration and management - User access and permissions - CMS installation and setup |
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