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Avaya 133-S-713.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Deployment | 25% | - Pre-installation requirements and planning - Software installation and setup - Post-installation verification |
| Topic 2: Maintenance & Troubleshooting | 15% | - Performance tuning and issue resolution - Routine system maintenance - Log analysis and error identification |
| Topic 3: Solution Architecture & Overview | 20% | - Supported environments and compatibility - System architecture and deployment models - Proactive Contact platform components |
| Topic 4: Scripting, Reporting & Integration | 15% | - Real-time and historical reporting - Call scripting basics - Integration with Avaya contact center solutions |
| Topic 5: Configuration & Administration | 25% | - System configuration parameters - Call list management and data import - Dialing modes and campaign setup - User roles and access control |
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