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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 2: Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Topic 3: Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure - Application integration and capacity planning - Data network assessment and readiness |
| Topic 4: Implementation & Configuration | 35% | - Avaya IP Office system deployment - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A. System Monitor with default filters
B. Debug Manager on DTE port
C. SSA Snapshot
D. System Monitor with ISDN L3 filter options enabled
Question 2
What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?
A. 4
B. 8
C. 6
D. 3
Question 3
Which IP office application can be installed on the same server as CCR?
A. IP Office Voicemail Pro up to 16 voicemail ports
B. IP Office Administration Suite
C. one-X Portal
D. IP Office Voicemail Pro up to 20 voicemail ports
Question 4
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C. ''Agent1''cannot be used as a name for a CCR agent.
D. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
Question 5
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A. Snapshot
B. Continuous log
C. Development Tracing
D. Selective View
E. Resource View
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A,B |
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