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SAP Service Cloud Certification Exam Details:
| Passing Score | C_C4H510_04 - 63% |
| Level | Associate |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Number of Questions | 80 |
| Reference Books | C4H440, C4H510 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Price | $550 (USD) |
| Duration | 180 mins |
| Schedule Exam | SAP Training |
NEW QUESTION 40
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Data can be loaded only once.
- B. There is a template available for each object that allows tool-supported migration.
- C. The template structure is predefined and cannot be changed.
- D. Field definitions are not relevant.
Answer: B,C
NEW QUESTION 41
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. FSM
- B. Time recording
- C. Activity Planner
- D. MRS
- E. Manual Routing
Answer: B,C,D
NEW QUESTION 42
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Personalization
- B. Code list restriction
- C. Usage of restriction rules
Answer: B
NEW QUESTION 43
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider ticket resolved on date
- B. Consider contract status
- C. Consider maintenance plan condition
- D. Consider delay
Answer: A
NEW QUESTION 44
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. The activity list is automatically generated by the system based on your scoping decisions.
Answer: C,D
NEW QUESTION 45
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. No security issues with mashup outside of corporate network
- C. Real-time data access
- D. Existing reports can be reused
- E. No additional authorization concept is required
Answer: A,C,D
NEW QUESTION 46
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Service Notification
- B. Service Contract Management
- C. Sales Contact
- D. Registered Products and Installed Bases
Answer: B,D
NEW QUESTION 47
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. With the Dashboard Designer, KPIs can be joined to a new data source.
- D. You can add custom fields in data sources and reports.
Answer: A,D
NEW QUESTION 48
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Contracts
- B. External pricing
- C. Tickets
- D. Activities
Answer: C
NEW QUESTION 49
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Service agent
- B. Business user
- C. Business role
- D. Employee
Answer: D
NEW QUESTION 50
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.
- A. Description
- B. Web service URL
- C. Usage
- D. Name
- E. Data source ID
Answer: C,D,E
NEW QUESTION 51
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. Unrestricted access rights override any restrictions you have defined.
- D. Restricted access rights override any unrestricted access you have defined.
Answer: D
NEW QUESTION 52
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,C
NEW QUESTION 53
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
- D. The activity list is automatically generated by the system based on your scoping decisions.
Answer: D
NEW QUESTION 54
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. A service contract is active.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 55
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Channel type
- B. Mashup service
- C. Ticket type
- D. Notification type
- E. Channel direction
Answer: A,C,E
NEW QUESTION 56
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