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Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 10
The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)
- A. When the IP Office Manager application Is closed, the change will be effective.
- B. The IP Office system may require a restart depending on the SIP settings changes.
- C. The administrator must save configuration to transfer changes to the IP Office.
- D. The administrator must execute the IP Office Manager save translations command
Answer: C,D
NEW QUESTION 11
Which statement is true about the Avaya GREP tool?
- A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
- B. It is only used to report on SIP related messages during low traffic periods.
- C. It should only be used on an active system to capture real-time events.
- D. It is only used during the installation phase and should not be used on an active server.
Answer: C
NEW QUESTION 12
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A signed certificate in .p12 format
- B. A CA root certificate from Private or Public CA
- C. A signed certificate in .pl2 format
- D. A signed certificate in .crt format
- E. A CA root from IP Office server
Answer: A,B,E
NEW QUESTION 13
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 14
Which statement about the function of the Access Class In Access and Partition Management Is true?
- A. Access Classes will be used to limit a user to specific report groups.
- B. The Access Class will be used to limit the user to report on specific contact center agents.
- C. An Access Class will limit the Launchpad links a user may access.
- D. The Access Class will prevent a user from modifying skillset properties.
Answer: A
NEW QUESTION 15
Refer to the exhibit.
The SIP Gateway Manager Management Client is fluctuating between red and green.
From the information in the exhibit, what is the root cause of this problem?
- A. Third party telephone control has been lost.
- B. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.
- C. No application flows or scripts have been properly activated.
- D. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.
Answer: A
NEW QUESTION 16
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. IP Office Web Manager
- B. ACCS, Contact Center Manager component
- C. IP Office System Status
- D. ACCS, Configuration component
Answer: C
NEW QUESTION 17
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. OB_Skill1
- B. VM_Skill1
- C. Email_Skill1
- D. Skill2
- E. Outbound_Skill1
Answer: A,B,D
NEW QUESTION 18
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
- B. Use CA server Public or Private to generate the signed certificate.
- C. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- D. The signed certificate needs in .pern format then imported into IP Office.
- E. CA server used to generate the signed certificate must be an SMGR based Private CA.
Answer: B,C,E
NEW QUESTION 19
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- B. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- C. The active and standby servers must be in the same location and network subnet using static IP addresses.
- D. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
Answer: B
NEW QUESTION 20
Refer to the exhibit.
The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?
- A. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.
- B. The system password does not match between IP Office and WebLM.
- C. The service password in IP Office does not match in ACCS.
- D. The TAPI/DevLink3 is not checked in Security Settings.
Answer: D
NEW QUESTION 21
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. MP3 files
- B. VBK files
- C. WAV files
- D. MP4 files
Answer: A
NEW QUESTION 22
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. IP Office 500V2 voice platform
- B. Avaya Contact Center Select DVD
- C. Avaya Contact Center Select hardware appliance
- D. Avaya Contact Center Select software appliance
- E. ACCS and IP Office resides on a single VMware host server
Answer: A,D,E
NEW QUESTION 23
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Partitions
- B. Windows group security
- C. Basic Launchpad rights
- D. Access class
- E. Element Manager login
Answer: A,C,D
NEW QUESTION 24
What is the function of the Data Synchronization process?
- A. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
- B. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
- C. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- D. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
Answer: B
NEW QUESTION 25
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. Active Directory Domain account
- B. SIP user account
- C. Windows user account
- D. IP Office user account
Answer: A,C
NEW QUESTION 26
Where are the media files that provide music and recorded announcements to contact center applications stored?
- A. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
- B. The Avaya Contact Center Select (ACCS) contact center system
- C. The IP Office voice mail system
- D. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)
Answer: B
NEW QUESTION 27
Which statement about the Avaya SIP Sleuth is true?
- A. It is a separate downloadable application that runs on a local workstation PC.
- B. It must be downloaded and run from the AMS element manager.
- C. It is a pre-installed application found under Contact Center Common Utilities.
- D. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
Answer: B
NEW QUESTION 28
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The outbound campaign Management Tool
- B. The Multimedia Contact Manager
- C. The CCMA
- D. The E-mail Manager
Answer: C
NEW QUESTION 29
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