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WGU Principles-of-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning and Decision Making | - Strategic and operational planning - Decision-making models and tools |
| Business Ethics and Corporate Responsibility | - Ethical decision-making - Corporate social responsibility |
| Controlling and Performance Management | - Corrective action and feedback loops - Performance measurement and control systems |
| Organizing and Structuring Work | - Job design and departmentalization - Organizational structure and design |
| Leading and Managing People | - Leadership styles and motivation - Communication and team dynamics |
| Foundations of Management | - Management theory and evolution - Managerial roles and responsibilities |
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
1. Which competitive force is reduced by the barriers provided by government policies, capital requirements, brand identification, and cost disadvantages? Choose 1 answer
A) Threat of new entrants
B) Threat of supplier power
C) Threat of substitutes
D) Threat of customer power
2. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer
A) ISO 9000
B) Customer relationship management
C) Six Sigma
D) Reengineering
3. Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer
A) Superordinate goals
B) Authoritative command
C) Avoidance
D) Communication
4. What is the main focus of SWOT analysis? Choose 1 answer
A) Establishing a factory's production rate and quality standards
B) Developing a business's mission and vision statements
C) Determining a company's corporate structure and management style
D) Uncovering an organization's strengths and weaknesses
5. In which situation does religious preference inappropriately affect decision making? Choose 1 answer
A) A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.
B) A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.
C) A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
D) An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |

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