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Read the registration procedure of the ServiceNow CSA Exam
In order to apply for the Pegasystems PEGACSA72V1 Exam, You have to follow these steps
Step 1: Visit to WebAssessor Exam Registration Step 2: Signup/Login to WebAssessor account Step 3: Search for ServiceNow CSA Exam Certifications Exam Step 4: Select Date, time and confirm with a payment method
Read the ServiceNow CSA Exam Requirements below
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
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ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Management | - Tables and CMDB basics - Import sets and data loading |
| Topic 2: Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Topic 3: ServiceNow Platform Fundamentals | - Platform architecture and components - Navigation and user interface - Lists, forms, and filters |
| Topic 4: Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Topic 5: Security and Administration | - Access control rules (ACLs) basics - User administration and roles |
| Topic 6: Service Management Applications | - Knowledge management - Service catalog and request fulfillment - Incident and problem management - Change and request management |
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