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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Co-creation and stakeholder engagement methods - Feasibility, desirability, and viability assessment - Ethics, values, and user-centric principles - Problem framing and challenge statements - Strategic rationale and future implications |
| Tools and Artifacts | 23% | - Journey mapping and system modeling - Design documentation and alignment tools - Discovery and research techniques - Opportunity framing and prioritization frameworks - Roadmapping and solution visualization |
| Intangible Deliverables | 26% | - Relationship and stakeholder management - Influencing decision-making and advocacy - Vision communication and storytelling - Facilitation and cross-discipline collaboration - Building strategic alignment and consensus |
| Leveraging Adjacent Roles & Skills | 19% | - Identifying technical and business capabilities - Guiding solution delivery and iteration - Collaborating with development, UX, and business teams - Applying systems thinking and platform knowledge - Aligning design with Salesforce ecosystem capabilities |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
Is the following one of the Unintended Consequences generally product of a lack of Tech Ethics? Erosion of Trust
A. No
B. Yes
Question 2
What can be used to build a community declaratively with components and/or templates?
A. My Community Toolkit
B. Lightning Community Builder
C. Pardot
D. Lightning App Builder
Question 3
What can be used to modify the CASE record layout with other components?
A. The Lightning App Builder
B. Lightning Console
C. App Manager
D. Service Console
Question 4
Whithin an Inclusive Design framework, what is the Hero Complex?
A. Another layer of bias that might compromise the process of design.
B. The danger of going to the office dressed as Batman.
C. The danger of over-extending your duties as a designer with a desire to "save" your users.
Question 5
Sales reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge, only Sales Managers should be allowed there.
A. FALSE
B. TRUE
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: A |
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