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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 2: Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Topic 3: Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Topic 4: SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Topic 5: Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
What does 'component' refer to in SAP software? (Choose two)
A. The component is an attribute that allows a classification from the application perspective.
B. Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
C. Components are part of data dictionary.
D. Components are part of a report.
Question 2
You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A. SM30
B. SE11
C. SPRO
D. SM31
Question 3
Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)
A. Up-to-date
B. Upgrade
C. Update
D. Updating
Question 4
What is SAP Solution Manager Enterprise Edition? (Choose two)
A. A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
B. An enablement program for SAP customers
C. An enablement program for SAP partners
D. A platform for realizing the value of SAP Enterprise Support
Question 5
What information can you find in an ABAP trace? (Choose two)
A. All operations on database tables (SELECT, INSERT, MODIFY, and so on)
B. All SAP developers responsible for the checked program
C. All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
D. All screens, modules of the flow logic, and ABAP messages
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: A,D | Question 3 Answer: C,D | Question 4 Answer: A,D | Question 5 Answer: C,D |

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