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C_C4H520_02 Exam Certification Details:
| Exam: | 80 questions |
| Languages: | English |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Level: | Associate |
| Cut Score: | 61% |
| Duration: | 180 mins |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
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SAP C_C4H520_02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workforce Management | >12% | - Create and assign service calls - Features of workforce management |
| Administration: Permissions and Configurations | 8% - 12% | - Business rules and permission settings - Company settings and system administration |
| Smartforms | >12% | - Locating and creating Smartform templates - Features of Smartforms module |
| Master Data Management | 8% - 12% | - Components of master data management - Data model usage in SAP FSM |
| Analytics and Reports | 8% - 12% | - Accessing analytic reports in SAP FSM - Using reports for business purposes |
| Integrations | <8% | - Integration concepts with other SAP products - End-to-end process flow |
| Crowd Workforce | <8% | - Benefits for SAP Field Service Management - Concept of crowd service |
| SAP Field Service Management and SAP Service Cloud | <8% | - Basic functionalities - Position within SAP Service Cloud ecosystem |
| Customer Self Services via Core Now | <8% | - End-to-end service call generation - Consumer self-service process |
| Mobile SAP Field Service Management Application | >12% | - Accept, execute and close service calls - Features of mobile FSM application |
| Business Rules | <8% | - Advantages of business rules - Application in different scenarios |
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