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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Travel and Route Optimization - Skill-Based Matching - Workforce Planning and Forecasting - Technician Management |
| Configuration and Integration | 16% | - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration |
| Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Assignment and Routing - Service Order Status Management - Service Order Creation and Processing |
| Mobile Application | 20% | - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication - Offline Capabilities |
| Service Reporting and Analytics | 16% | - Custom Report Generation - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
How do validated partners qualify for expert status?
There are three correct answers.
A. By achieving an ACV over EUR 550,000 in the last 24 months
B. By exceeding standard marketing metrics
C. By maintaining over 80% Clean Core Quality Gates accepted
D. By completing RISE projects with significant innovation
Question 2
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A. True
B. False
Question 3
In which cases can smartforms be used?
There are two correct answers.
A. To navigate to a job location
B. For error analysis and resolution steps
C. To assign a technician to a job
D. To ensure the technician captures data on-site
Question 4
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A. Moments
B. Business Processes
C. Chat assistants
D. Moment sets
Question 5
Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
A. Efforts
B. Person reservation
C. Business partners
D. service contract
E. Activities
F. Items
Solutions:
| Question 1 Answer: A,C,D | Question 2 Answer: A | Question 3 Answer: B,D | Question 4 Answer: A,D | Question 5 Answer: A,C,E,F |
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