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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: Incident Management Processes | - Support workflow
|
| Topic 3: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 4: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 5: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?
- A. Increase the priority of the message tospeed up response time from SAP
- B. Set the message status to Update Message with SAP
- C. Set the message status to In Process
- D. Select Get information for SAP and then select theText Ids to be forwarded to SAP
Correct Answer: D 🗳️
Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
- A. Automatic Deployment
- B. Discovery of corrective software packages
- C. Best practices for embedding third-party software
- D. Hardware Management
Correct Answer: A,B 🗳️
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
- A. SMSY_SETUP
- B. SOLMAN_WORKCENTER
- C. MSY_SETUP
- D. SMSY
Correct Answer: D 🗳️
What do you configure to enable Root Cause Analysis for a customer?
- A. A bridged central Solution Landscape Directory to SAP Solution Manager
- B. All system landscape components
- C. A single Diagnostic Agent
- D. Technical System and Diagnostic Configuration for each component
Correct Answer: D 🗳️
What can be considered a corrective action for a critical issue?
- A. The incident was acknowledged by its processor.
- B. The customer was contacted within the Service Level Agreement (SLA).
- C. The assessment of the situation has been completed.
- D. A workaround has been provided to the customer.
Correct Answer: D 🗳️
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