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Peoplecert ITIL V3 Foundation Sample Questions:

1. In the phrase "People, Processes, Products and Partners". Products refers to:

A) Goods provided by third parties to support the IT Services
B) Services, technology and tools
C) All assets belonging to the Service Provider
D) IT Infrastructure and Applications

2. Which processes review Underpinning Contracts on a regular basis?

A) Supplier Management and Service Level Management
B) Demand Management and Service Level Management
C) Supplier Management, Demand Management and Service Level Management
D) Supplier Management and Demand Management

3. Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?

A) Service, User, IT
B) Technology, Customer, User
C) Corporate, Customer, Technology
D) Corporate, Customer, Service

4. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

A) People, Process, Products, Partners
B) People, Process, Partners, Suppliers
C) People, Products, Technology, Partners
D) People, Process, Products, Technology

5. Which of the following is NOT a characteristic of a process?

A) Delivers specific results
B) Responds to specific events
C) It is measurable
D) A method of structuring an organization

Solutions: