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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting | 5% | - Dashboard configuration - Insights creation |
| Topic 2: Channels | 15% | - Email bots and voice channels - Pega Call configuration - Digital Messaging and Messaging AI |
| Topic 3: Case Management | 10% | - Customer Service case creation best practices - Service requests - Case templates and configuration |
| Topic 4: Business Outcomes | 5% | - Aligning implementation with business goals |
| Topic 5: Interaction Management | 15% | - Business conditions and verification - Dialog configuration - Pega Knowledge integration |
| Topic 6: User Experience | 20% | - Constellation UX best practices - Composite tabs configuration - Composite UI patterns |
| Topic 7: Application Development | 15% | - Application development lifecycle - Center-out architecture - Coexistence and modular reuse |
| Topic 8: Data Integration | 15% | - Common Data Model purpose and components - Entity and relationship configuration - Storage and external data options |
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