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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Extensions | - Integration capabilities
|
| Topic 2: Field Service and Dispatch | - Field service operations
|
| Topic 3: Reporting and Analytics | - Service analytics
|
| Topic 4: Oracle Fusion Service Overview | - Service Configuration Basics
|
| Topic 5: Service Request Management | - Customer interaction handling
|
| Topic 6: Knowledge Management | - Knowledge articles
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question 1
What three things should you do once you have established a global default coverage?
A. Create an ESS job to Monitor Service Request Milestones.
B. Create an ESS job to Aggregate Service Requests.
C. Use Application Composer to configure warning emails about milestone compliance events.
D. Use Application Composer to include milestones on the Service Request Layout if desired.
Question 2
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
A. Configure an object workflow action to send the email when the milestone status changes to warning.
B. Specify the warning threshold for the milestone in the standard coverages.
C. Configure the email template to be used for notification.
D. Configure an analytics report showing milestones in warning status.
E. Create standard text to be posted to the message thread.
F. Add an extension column to the milestone object to hold the warning threshold value.
Question 3
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B. It allows edits to dashboard pages.
C. In includes a preview option for all standard and custom object pages.
D. It requires proper permissions to use the tools and additional permissions to edit the desired object.
Question 4
Which three types of data are included in the interaction associated with a normal call flow?
A. Service Request create date
B. Agent name
C. Contact name
D. Start time of the call
E. Channel
Question 5
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A. Notes
B. Contacts
C. Service requests
D. Sales opportunities
E. Social network
Solutions:
| Question 1 Answer: A,B,D | Question 2 Answer: B,C,D | Question 3 Answer: A | Question 4 Answer: A,B,C | Question 5 Answer: C,D,E |
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