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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Marketing Automation | - Lead generation and tracking - Marketing lists and campaigns |
| Sales Management | - Quotes, orders, and invoices management - Leads, opportunities, and sales processes |
| Customization and Configuration | - Security roles and access control - Entity customization and forms - Business rules and workflows |
| Microsoft Dynamics CRM 2011 Overview | - System components and architecture - Core concepts of CRM entities and relationships |
| Customer Service Management | - Service level agreements (SLA) and routing - Cases and queues |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
Which of the following actions can you perform with articles? (Choose all that apply.)
- A. email an article to a contact
- B. add an article to a campaign
- C. add a connection to an article
- D. attach an article to a case
- E. add an article to a product
Correct Answer: A,D 🗳️
In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?
- A. assigning a new owner
- B. assigning a different contract to the case
- C. adding activities
- D. creating notes
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
- A. Create a new lead from the Regarding lookup of the email message.
- B. Create a new lead and set a connection to the email message.
- C. Convert the email message into a lead.
- D. Create a new lead, attach the email message to the lead, and then save the lead.
Correct Answer: C 🗳️
Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?
- A. Opportunities can be created for leads.
- B. The Pipeline Phase field is mandatory.
- C. All quotes related to an opportunity must be in the same currency.
- D. A Price List is required to add products to an opportunity.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?
- A. Deleted leads remain in the marketing list.
- B. Marketing list members can be added after the list is activated.
- C. Deleting a lead also removes the lead from the marketing list.
- D. Marketing list members cannot be qualified until the list is activated and unlocked.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
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