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Microsoft Field Service Exam Certification Details:
| Schedule Exam | Pearson VUE |
| Books / Training | MB-240T00-A: Microsoft Dynamics 365 Field Service |
| Number of Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Duration | 120 mins |
| Sample Questions | Microsoft Field Service Sample Questions |
| Exam Name | Microsoft Certified - Dynamics 365 Field Service Functional Consultant Associate |
| Exam Price | $165 (USD) |
| Exam Code | MB-240 |
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
The Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is a prerequisite test that is part of the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. You need to pass two exams in total to get this certificate, and the second test is Microsoft PL-200.
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Career Path
After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:
- Sales Operator Analyst;
- Business Analyst (IT).
- Customer Relationship Management (CRM) Analyst;
The average salary for the professionals with this certification can go as high as $141,084 per annum.
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI |
| Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization |
| Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements |
| Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings |
| Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization |
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