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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Information Management Front End Tools | - IBM Data Studio
|
| Topic 2: Database Connectivity and Integration | - JDBC and Data Access
|
| Topic 3: Development Processes | - Source Control and Team Development
|
| Topic 4: Performance and Troubleshooting | - Problem Determination
|
IBM Information Management Front End Tools and Processes Sample Questions:
Question 1
Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?
A. Fill in the "NEXT QUEUE" field with the FE feedback queue.
B. Increase the AQS set level up to 6.
C. E-mail BE notifying them of the upcoming customer PMR.
D. Contact BE by phone or using Sametime chat.
Question 2
According to the Software Support Handbook how is a Severity 1 PMR defined?
A. Non-critical or impacting support team
B. Non-critical query
C. Severeimpact and system running
D. Criticalimpact or system down
Question 3
What is one source of information that a FrontEnd engineer should use to resolve a PMR?
A. product support page
B. IMT Intranet home page
C. Extreme Leverage webpage
D. PD Tools home page
Question 4
A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?
A. within 5 business hours
B. the best endeavors
C. within 2 business hours
D. within 4 business hours
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D |
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