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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A. Predictive web tracking
B. AI-driven outcome prediction
C. Intelligent agent selection
D. Sentiment-based agent scheduling

Question 2

Which of the following is NOT a valid action in a GPE Action Map?
Response:

A. Initiate a web chat
B. Display a content offer
C. Launch a voice IVR
D. Trigger a webhook

Question 3

Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A. Enable conversion tracking
B. Set threshold values for agents
C. Choose outcome categories
D. Define success events (e.g., form submission)

Question 4

Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A. True
B. False

Question 5

Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A. True
B. False

Solutions: