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Cisco 642-262 Exam Syllabus Topics:

SectionObjectives
Integration with Cisco Unified Communications- Unified Communications integration
  • 1. Single Inbox and messaging services
  • 2. Voice messaging integration
  • 3. Cisco Unified Communications Manager integration
User and Mailbox Administration- Mailbox management
  • 1. User accounts
  • 2. Class of service
  • 3. Templates and user settings
Maintenance, Monitoring, Backup, and Troubleshooting- System administration
  • 1. Common troubleshooting procedures
  • 2. Monitoring and diagnostics
  • 3. Backup and restore
Call Management and Messaging Features- Call handling
  • 1. Directory handlers
  • 2. Message delivery options
  • 3. Call routing rules
  • 4. Interview handlers
Installation and Initial Configuration- Server installation and setup
  • 1. Initial system configuration
  • 2. Network configuration
  • 3. Integration prerequisites
Cisco Unity Connection Architecture and Components- Cisco Unity Connection overview
  • 1. Deployment models
  • 2. System architecture
  • 3. Licensing concepts

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