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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A. from the point that the agent answers to the point that the agent hangs up
B. from the transfer to IVR to the point that the agent hangs up
C. from the call arrival to the point that the agent hangs up
D. from the point that the agent answers to the point that the agent is ready

Question 2

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A. The system will operate as it did prior to failure.
B. The Call Router Side B will stay active, while the Call Router Side A will go idle.
C. Both sides will go active.
D. There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
E. The Call Router Side A will stay active, while Call Router Side B will go idle.

Question 3

A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A. 22,500
B. 15,000
C. 24,750
D. 30,000
E. 10,000

Question 4

You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A. standalone MOH server using a Cisco MCS 7815 or equivalent
B. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
C. standalone MOH server using a Cisco MCS 7835 or equivalent
D. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent

Question 5

Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A. IP Communicator 8.0(x)
B. 8961
C. 6921
D. 9971
E. 7970

Solutions: