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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Replace all branch IP phones
B) Disable SRTP temporarily
C) Verify WAN performance and packet statistics
D) Rebuild the organization tenant

2. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A) The Agent Desktop layout prohibits Whatsapp and SMS.
B) The agent is not provisioned for Digital channels.
C) The agent is missing the enhanced license.
D) The agent is missing the premium license.

3. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) queue-level configuration
B) scheduled recording configuration
C) flow-based configuration
D) global configuration

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) Assign a wrap-up reason to the outdial queue.
C) Automatic Number Identification in Flow Designer
D) Enable Outdial on a desktop profile.
E) default outdial Automatic Number Identification at the tenant level

5. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A) Sites Contact Details
B) Usage Report
C) Teams Contact Details
D) CSR Report - Yesterday

Solutions: