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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Service Cloud | 10% | - Case management and automation - Service process design |
| Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Integration | 5% | - MuleSoft integration patterns - API management and data integration |
Salesforce Certified B2B Solution Architect Sample Questions:
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality.
GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?
- A. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
- B. Engage a third-party company to manage all governance and represent as the Steering Committee.
- C. Engage Salesforce services to manage all governance and represent as the Steering Committee.
- D. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
Correct Answer: A 🗳️
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Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
- A. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
- B. Make internal organization-wide defaults Public Read Only to create external visibility.
- C. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
- D. Enable External Sharing Model to create external organization-wide defaults.
Correct Answer: D 🗳️
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SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for thenear future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?
- A. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
- B. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
- C. Prioritize migrating the newly acquired company toSharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
- D. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
Correct Answer: A 🗳️
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Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?
- A. Utilize Marketing Cloud and MobileConnect.
- B. Utilize Service Cloud Email to Text Message.
- C. Utilize Service Cloud and LiveMessage.
- D. Embed third-party messenger tools.
Correct Answer: A 🗳️
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Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers
- A. How critical are the business processes?
- B. Is the data shared between the direct Sales team and indirect Sales team?
- C. Are the processes the same for the direct Sales team and indirect Sales team?
- D. Can the direct Sales team use the standardfunctionality?
Correct Answer: B,C 🗳️
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