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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
B) Review the application forms and find logical points in the process that can be broken into shorter steps.
C) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
D) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
E) Create a PDF form and integrate it with the Public Sector Solutions application intake form process

2. A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?

A) Create a Chatter group for overdue applications
B) Create a report filtered for overdue records and display it on a dashboard
C) Export application data to spreadsheets every morning
D) Require reviewers to update a custom "Days Open" field manually

3. A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

A) Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
B) Set Org-Wide Defaults for External Users to Private for everything
C) Set Org-Wide Defaults for External Users to Hidden for everything
D) Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

4. To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?

A) Public Sector Solutions User Access
B) Employee Productivity Plus Access
C) Employee Experience Community Access
D) Employee Productivity Plus User Data Access
E) Employee Experience for Public Sector

5. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

A) There are no Violation records.
B) Person Accounts have not been enabled.
C) There are no active Action Plan Templates.
D) There are no Visit records.

Solutions: