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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization - Decision-making tools |
| Topic 2: Value Design | 32% | - Context and innovation impact - Value measurement and outcomes - Strategic direction and rationale - Ethics and value alignment |
| Topic 3: Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Leading cross-functional work - Working with product and business teams - Integrating UX and technical perspectives |
| Topic 4: Intangible Deliverables | 26% | - Change and adoption enablement - Stakeholder alignment - Governance and mindset - Culture and capability building |
Salesforce Certified Platform Strategy Designer Sample Questions:
1. The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?
A) To classify projects according to their level of urgency.
B) To prioritize projects based on key goals outlined in project framing
C) To compare products based on predefined criteria to enable stakeholder discussion
2. Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?
A) Realize the vision must be driven by business goals.
B) Continuously align business goals to the vision.
C) Align the vision to current industry trends.
3. Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?
A) Exposing their knowledge base to customers
B) Providing dashboards of orders to customers
C) @ Allowing customers to see their open cases
4. A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?
A) Service blueprint
B) Impact ladder
C) Project plan
5. A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7
A) Minimize technical stakeholders' input at this early stage.
B) Ensure all ideas have buy-in from technical stakeholders.
C) Explore feasibility and opportunities for future innovation.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |

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