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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning | |
| Topic 2: Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Topic 3: Slack Administration and Governance | - User lifecycle management - Security and compliance controls - Workspace configuration and settings | |
| Topic 4: Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution |
Salesforce Certified Slack Consultant Sample Questions:
You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?
- A. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
- B. There may be unequal access to apps based on teams and departments.
- C. There may be apps that impede the adoption of Slack.
- D. Users may need training on other apps to make their work more productive.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
- A. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
- B. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
- C. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
- D. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?
- A. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
- B. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
- C. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
- D. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
- A. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
- B. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
- C. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
- D. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
- A. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
- B. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
- C. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
- D. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
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