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C-C4H510-04 Exam Certification Details:
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Duration: | 180 mins |
| Level: | Associate |
| Languages: | English |
| Exam: | 80 questions |
| Cut Score: | 63% |
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Objects | 12%+ | - Registered products and installed base usage - Warranty management |
| Topic 2: Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Topic 3: User Management | 8-12% | - Maintain employees, roles and access rights |
| Topic 4: Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
| Topic 5: Service Elements and Notification | 8-12% | - Configure notification processes and workflow conditions - Setup service levels, categories and work distribution |
| Topic 6: Contracts and Case Management | <8% | - Configuration of contracts |
| Topic 7: Communication Channels & Knowledge Base | 8-12% | - Implement and use service knowledge base - Configure communication channels for service tickets |
| Topic 8: Reporting | <8% | - Interactive dashboards and Excel reporting |
| Topic 9: Service Business Processes | 8-12% | - Ticket processing and fulfillment |
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