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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| Topic 2: KPI Taxonomy | - KPI DNA map - KPI use case scenarios - Interdisciplinary systemic worldview |
| Topic 3: The World of KPIs | - The value added by KPIs - Challenges in performance measurement - Organizational levels - KPIs concept map - Governance |
| Topic 4: Data Visualization | - Usability in terms of visual design - Best practices in dashboard design - Best practices in scorecard design - Scorecard and dashboard examples - Guidelines to design efficient templates |
| Topic 5: KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| Topic 6: KPI Documentation | - KPI documentation form design - Organizational KPI libraries development - KPI documentation process - Weights and Indexes - KPI documentation form functions |
| Topic 7: Data Gathering | - Community of Practice - Guidelines to improving - KPI reporting data sources - Data quality dimensions - Communication with data custodians - KPI activation tools - KPI activation techniques |
| Topic 8: KPI Typology | - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs |
| Topic 9: KPI Project Coordination | - Primary and secondary data sources - The business case for KPI implementation - KPI project plan - KPI workshop briefing pack |
| Topic 10: Understanding KPIs | - KPI related terminology - KPI lifecycle - SMART objectives decomposed |
| Topic 11: KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Topic 12: KPI Measurement | - Change log - Data gathering communication - KPI report |
| Topic 13: Working with Targets | - Targets in practice - Challenges in working with targets - KPI documentation processes - Negative behaviors when setting |
The KPI Institute Certified KPI Professional Sample Questions:
Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?
- A. To monitor the advances made in maturing process management as a capability
- B. To measure processes
- C. To evaluate processes
- D. To monitor process implementation
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which of the following statements is a qualitative KPI?
- A. Service quality rating (# / score)
- B. Customer satisfaction (%)
- C. Error rate (%)
- D. There is no such thing as a qualitative KPI
Correct Answer: D 🗳️
How often should KPIs be modified?
- A. Once a quarter
- B. Once a year
- C. As often as required by strategy / operational changes
- D. Once a month
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which start target would you propose for "Training hours per year per employee (#)", tracked at organizational level?
- A. 4
- B. 240
- C. 180
- D. 24
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?
- A. Employees meeting continuing professional development requirements (%)
- B. Training hours per full-time equivalent (FTE) (#)
- C. Innovation ideas from staff (#)
- D. Obtaining 3 new patents by the end of the financial year
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
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