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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Visualization | - Guidelines to design efficient templates - Best practices in scorecard design - Usability in terms of visual design - Best practices in dashboard design - Scorecard and dashboard examples |
| KPI Taxonomy | - Interdisciplinary systemic worldview - KPI DNA map - KPI use case scenarios |
| KPI Project Coordination | - The business case for KPI implementation - KPI workshop briefing pack - KPI project plan - Primary and secondary data sources |
| The World of KPIs | - Governance - The value added by KPIs - Challenges in performance measurement - KPIs concept map - Organizational levels |
| KPI Documentation | - KPI documentation form design - Weights and Indexes - KPI documentation process - Organizational KPI libraries development - KPI documentation form functions |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| KPI Typology | - Qualitative vs quantitative KPIs - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs |
| KPI Selection | - KPI selection techniques - KPI selection for organizational scorecard - KPI selection sources |
| Understanding KPIs | - SMART objectives decomposed - KPI lifecycle - KPI related terminology |
| Working with Targets | - Negative behaviors when setting - KPI documentation processes - Targets in practice - Challenges in working with targets |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| KPI Measurement | - KPI report - Data gathering communication - Change log |
| Data Gathering | - Community of Practice - KPI reporting data sources - KPI activation tools - Data quality dimensions - KPI activation techniques - Guidelines to improving - Communication with data custodians |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which start target would you propose for "Training hours per year per employee (#)", tracked at organizational level?
A) 4
B) 240
C) 180
D) 24
2. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?
A) Orders processed per hour (#)
B) Profitable customers (%)
C) None of the answers
D) Retained earnings ($)
3. Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?
A) Net profit ($)
B) Cost ($)
C) Annual budget ($)
D) Revenue ($)
4. For "Orders delivered on time (%)", the trend is good when:
A) Within range
B) This is not a KPI
C) Decreasing
D) Increasing
5. Which of the following is an efficiency KPI?
A) Production output (#)
B) Cost per delivered order ($)
C) Employee satisfaction (%)
D) None of the answers
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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