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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Solutions and Services | - Integrated HP offerings
|
| HP Printing Portfolio | - HP printer product families
|
| HP Personal Systems Portfolio | - Desktop and notebook solutions
|
| Product Features and Benefits | - Key technologies and differentiators
|
| Customer Needs Analysis | - Identify customer requirements
|
| Sales Strategy and Competitive Positioning | - Sales methodology
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
Which statement best describes HP OfficeJet print quality'? (Select two.)
- A. Mono only prints are resistant to water.
- B. OfficeJet inks are not as good as laser printing for business printing.
- C. Customers who work in the Enterprise environment should only be looking at LaserJet printers. HP OfficeJet inks can give you high quality prints that are water resistant.
- D. HP OfficeJet inks can withstand highlighter use and resist smearing.
- E. HP only offers mono printing with ink. and this beats laser print outs
Correct Answer: A,D 🗳️
Why does HP routinely test over 300 different paper types from around the planet?
- A. To check on the competition
- B. To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible
- C. To rebrand them HP
- D. To find out what the Recommended Monthly Print Volume (RMPV) will be
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which HP solution allows IT administrators to quickly and easily configure and update fleet-wide network settings?
- A. HP Web Jetadmin
- B. HP Embedded Web Server
- C. HP Device Manager
- D. LANDesk
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
According to research conducted by Gartner, which approach will result in a reduction of 10-30% of the printing and managing costs associated with end-user interaction, IT support and infrastructure, administration and procurement, and facilities?
- A. the use of management tools like HP Web Jetadmin, HP Universal Print Driver, and HP Color Access Control
- B. the use of printers specified to have greater than 6000 pages Recommended Monthly Page Volumes
- C. the use of printers that have high capacity and easy to replace toner cartridges that lower cost per page
- D. the use of a balanced portfolio of printers and MFPs at the departmental and workgroup level
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
If a customer is looking to print only mono pages, what should you recommend'?
- A. an HP DesignJet printer
- B. an HP LaserJet printer
- C. an HP OfficeJet Printer
- D. an HP MFP flow device
Correct Answer: B 🗳️
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