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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Strategy & Customer Alignment | - Customer needs identification and consultative selling - Competitive landscape and solution placement |
| Topic 2: HP pMPS Portfolio Knowledge | - Value proposition of pMPS solutions - Understanding HP printing and managed services offerings |
| Topic 3: Sales Execution & Objection Handling | - Communication of ROI and benefits - Overcoming customer objections |
HP Selling HP EMEA pMPS Sample Questions:
What is the greater goal for selling HP imaging and printing products?
- A. improving the way they work
- B. meeting their immediate needs
- C. increasing their printing volume
- D. upgrading their fleet
Correct Answer: A 🗳️
What is HP Digital Sending Software?
- A. digital sending functionality that is embedded in an HP MFP scanner
- B. digital sending functionality that includes TWAIN scanning
- C. server-based digital sending functionality
- D. cloud-based digital sending functionality
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
What is a more effective way of choosing HP imaging and printing products for a customer?
- A. Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
- B. Offer free training when selling HP imaging and printing devices.
- C. Sell products that offer the most functionality to fit within the customer's budget
- D. Match product features to the customer's needs to improve the way they work.
Correct Answer: D 🗳️
Why would you install the HP UDA?
- A. to gather fault notification across HP MFPs
- B. to enable the HP Service Portal to report hidden devices
- C. to allow reporting of supplies alerts
- D. to gather device information used in the calculation of the customer's TCO
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which contract duration can HP pMPS offer?
- A. the customer's choice of a 3, 4, or 5 year contract, paid quarterly in advance
- B. the customer's choice of 12, 24, 36, 48, or 60-month fixed periods
- C. a contract that is fully flexible between 6 and 72 months
- D. a contract that is fully flexible between 12 and 60 months
Correct Answer: B 🗳️
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