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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Pre-go-live testing and validation - Common issues and resolution procedures |
| Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Architect flow design and deployment - Queue configuration and management |
| Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
| Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Platform components and services - Telephony and networking fundamentals |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
A) Application Services
B) Core Services
C) Public Interface Services
D) Communication Services
2. What is the maximum file size that a user can upload into Genesys Cloud Documents?
A) 2 GB
B) 10 MB
C) 100 MB
D) No Limit
3. Instant messaging costs are significantly less than long-distance phone conversations.
A) True
B) False
4. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
A) SIP
B) Outbound Proxy
C) WebRTC
D) Gateway
5. Where can you add the preconfigured settings of the phones?
A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Base Settings
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: C |
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