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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 2 GB
B) 10 MB
C) 100 MB
D) No Limit

2. To assign extensions to users, you must first

A) Buy the extension number from the carrier.
B) Add the extension to the dial plan.
C) Create a pool of extensions.
D) Assign the extension to the user's phone.

3. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Submit a ticket to Genesys Cloud support.
B) Add John to Genesys Cloud again so that a new invitation will be generated.
C) Reset John's password and let him know the password to log in with.
D) Tell John to be patient and wait for the email to arrive.
E) Resend the invite.

4. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Other participants must also click on the Open video call icon.
B) Participants automatically placed in the video chat when clicking on the chat room.
C) All participants must click on the Join button in the video chat view.
D) All participants, except the initiator, must click on the Join button in the chat view.

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts are the only people within an organization with access to the Resource Center.

Solutions: