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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the improvement of operations management | - Analyse operations improvement strategies
|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Understand the design of operations management systems | - Analyse the design of goods and services
|
CIPS Operations Management Sample Questions:
1. How can a company measure the dependability of an item it produces? Select TWO
A) variety of colours offered
B) number of injuries caused by the product
C) documentation is accurate
D) how quickly complaints are resolved
E) gross profit margin
2. In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?
A) low volume, high variety
B) high variation, low visibility
C) high volume, low variety
D) low variation, high visibility
3. In which stage of development does the operations department contribute competitive advantage to an organisation?
A) externally supportive
B) internally supportive
C) internally neutral
D) externally neutral
4. At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
A) at regular intervals during the manufacturing process
B) once all items have been processed, before the are sent to customers
C) before manufacturing begins
D) on a faulty item if it is returned from a customer
5. Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?
A) yes- in continuous operations there is a low level of automation
B) yes- in continuous operations there is a high level of standardisation
C) no- in continuous operations there is a high level of work-in-progress inventory
D) no- in continuous operations actual customer numbers are used
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
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